Expert Client Coordinator

Expert Client Coordinator latest vacancies in BlantyreChiradzuluThyolo and Zomba Malawi mothers2mothers (m2m) Careers in BlantyreChiradzuluThyolo and Zomba Malawi Expert Client Coordinator Jobs in BlantyreChiradzuluThyolo and Zomba at mothers2mothers (m2m) Malawi

mothers2mothers (m2m)

mothers2mothers (m2m) is an Africa-based NGO that unlocks the potential of
women to eliminate paediatric AIDS and create healthy families across ten sub-
Saharan African countries. m2m trains, employs, and helps empower women living
with HIV to work as community healthcare workers in understaffed health
centres and underserved communities. Through a peer-to-peer approach, these
‘Mentor Mothers’ deliver a range of health services, advice, and support to
women and their families. Started in Cape Town, South Africa in 2001 with an
initial focus on preventing mother-to-child transmission of HIV, m2m has
innovated and built on its strengths and now provides family-centred support
for a range of related health and social issues spanning pregnancy, birth,
childhood, and adolescence. It also partners with governments and other NGOs
on the adoption of its programme to spread the Mentor Mother Model and its
benefits. m2m has a track record of scaling its services and proven impact. To
date, m2m has reached over 11M women and children under two, and created more
than 11,000 jobs for African women living with HIV. For more, visit
www.m2m.org.

Job Title Expert Client Coordinator

Organisation Levels mothers2mothers -> m2m Malawi -> Programmes

Location Blantyre – , BLT MW (Primary)

Type of position Fixed Term Contract

Education Diploma

Closing Date 17/8/2020

Job Description

Description of Tasks / Key Performance Areas

Conducting quality assurance and quality improvement exercised in all
facilities
• Conduct supportive supervision using standardised checklist (QA/QI Bio tool)
• Participate in facility-level QI meetings

Reviewing of data collected and submitted by Expert Clients
• Sample PSSG records (register, minutes of meetings etc) for correct data
• Ensure that the DHIS-2 tracker for virtual psychosocial support services is
up to date
• Ensure availability of tools and timely reporting by ECs
• Compile weekly and monthly reports on program activities

Supervision, monitoring and reporting on facility activities
• Liaise with the designated facility focal point person to check Expert
Clients performance
• Plan and coordinate a roster of Expert Client work schedules
• Manage any crisis at the site level and request assistance from facility on
ECs management as appropriate
• Monitor Expert Clients for signs or symptoms of stress or burnout; provide
support or recommendations for referrals as appropriate

Site Financial , Administration and HR (25%)
• Attend monthly Expert Clients Coordinator meetings and communicate learning
back to Project Manager and facility staff
• Addressing personal and professional challenges being faced by ECs
• Compile weekly and monthly statistics for each site and provide information
to the Project Manager
• Ensure that all project funds are accounted for at site level by compiling
financial records and monitoring expenditure in line with mothers2mothers
procedures
• Comply with all HR procedures and orient Expert Clients on policies,
procedures, and expectations of them in their day to day work

Job Requirements

Qualifications and Experience*>
• Minimum of Diploma in Health, Social Sciences or related field
• 3-5 years’ experience in health programme management
• Licensed motorcycle rider*>
• Applied knowledge of M & E systems and tools
• Excellent communication, time management skills, good reporting and writing
skills
• Demonstrated experience in maintaining strategic relationships with external
stakeholders at multiple levels
• Strong computer literacy (MS Word, MS Excel, MS PowerPoint, MS Outlook,
Internet)
Competencies*>
• Good mentoring skills
• Strong interpersonal and team building skills
• Fluency in English and Chichewa
• Ability to work independently, problem-solve collectively and innovatively
• Fluent in English and Chichewa

mothers2mothers is an equal opportunity employer. We particularly encourage
applications from people living with HIV and AIDS (PLWHA), people with
disabilities, women and previously disadvantaged people. Competitive salary
packages will be negotiable in accordance with m2m’s remuneration policies.

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