Chikho Hotels Limited Malawi IT and Support Services Officer latest vacancies

Jobs in Kasungu Malawi Chikho Hotels Limited Jobs in Kasungu IT and Support Services Officer Jobs in Kasungu at Chikho Hotels Limited IT and Support Services Officer Employment opportunities Chikho Hotels Limited

Closes*> February 15, 2021

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Chikho Hotels Limited

IT and Support Services Officer

Posting at Chikho Hotel, Mponela

Reporting

The IT and Support Services Officer will report to the Finance and Operations
Manager and Hotel Manager

Job Brief

Chikho Hotels Limited is looking for an IT and Support services Officer who
will be responsible for the day-to-day support of all IT systems, business
systems, office systems, computer

networks, and telephony systems throughout Chikho Hotel. Additionally
responsible for Information Technology issues, products, and services at the
property. The IT and Support services Officer provides user training and
support of all property/ site systems, network enhancements, hardware and
software support. Also maintains inventory

of all hardware products and software licenses, reviews maintenance
agreements, audits internet usage and end-user experiences.

Responsibilities

• Ensures cleanliness of all data equipment and computer rooms.

• Responsible for smooth functioning and co-ordination of vendors for Guest
Internet,

Telephony systems and other software vendors.

• Troubleshooting hardware and software problems.

• Responsible for overseeing and handling network configuration, Servers,
Workstations,

Networking equipment, PABX, email accounts, and also support for the
underlying server/

desktop infrastructure.

• Working on network infrastructure, including CAT5/6 cabling, wireless
networks, network

switches, WAN/LAN, domain controller, Active Directory, firewall and VPN
applications.

• Prepare & Implement Preventive Maintenance Schedule for all IT hardware &
Software.

• Manage leadership in the establishment of project scope, technical strategy
, cost, budget

and staff support requirements with new IT initiatives.

• Prepare Policy & Procedures for the IT Department and for the user
department.

• Managing Disaster Recovery Process and ensuring regular daily backup is
taken.

• Conduct internet usage audits and advise management on best ways to enhance
customer

experience

• Identifies and implements solutions to user challenges and concerns
associated with the

use of personal computer equipment.

• Ensure that policies and procedure relating to PCI compliance are updated.

• Maintains a system error / progress log book and deals with reported
problems.

• Responsible to ensure that IT Audit points are implemented as per relevant
Standard

operating Procedures.

• Monitors and maintains proper inventory of hardware and software license.

• Able to perform other IT or Systems related task assigned by the management.

Requirements

• Diploma in a related field or equivalent experience required. But those with
demonstrable

hands-on experience can apply

• Should be capable of doing Root Cause Analysis on a problem.

• Committed to delivering high levels of customer service and and responds
courteously and

efficiently to queries and problems from guests and system users..

• Proven working experience as an IT Officer or relevant experience.

• Hands on experience with all forms of computer hardware – desktops, laptops,
printers,

speakers, projectors, copiers, scanners, and mobile devices.

• Adept with network and information security issues

• Ability to run and manage online platforms for the hotel and support other
staff in effective

usage of such platforms

• 3 to 5 years in computer hardware environment, or equivalent is required.

• 2 to 3 years of demonstrated management/supervisory experience in end user
computing

environment.

• Proficiency in Microsoft Office specifically Outlook, Word, Excel, &
PowerPoint.

• Candidate must be updated with latest hotel technology and security risks on
a regular

basis.

• Must possess outstanding organisational, interpersonal, and administrative
skills, as well

as excellent attention to detail

How to apply

Applications stating expected net salary and CV including contacts for three
professional

referees should be emailed to resmponela@chikhohotels.mw

Applicants must indicate the position they are applying for and their name in
the subject line. All

attached files should be saved under the applicant’s name. Deadline for
receipt of applications

is Monday, 15th February 2021, 500PM. Only shortlisted applicants will be
contacted. Chikho

Hotels Limited is an equal opportunities employer

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Jobs in Kasungu Malawi Chikho Hotels Limited Jobs in Kasungu IT and Support Services Officer Jobs in Kasungu at Chikho Hotels Limited IT and Support Services Officer Employment opportunities Chikho Hotels Limited

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Brown Alex Tuesday, February 9, 2021 Jobs in Chikho Hotels Limited Malawi latest vacancies in Kasungu