Jobs in Mzuzu Malawi NICO Pension Services Limited Jobs in Mzuzu Relationship Manager Jobs in Mzuzu at NICO Pension Services Limited Relationship Manager Employment opportunities NICO Pension Services Limited
Closes*> February 26, 2021
NICO Pension Services Limited
NICO Pension Services Limited, a leading pension administration company, is
looking for qualified, energetic, and experienced candidates with a strong
passion for excellence to fill the challenging leadership position of
RELATIONSHIP MANAGER
Tenable at the Mzuzu Branch Reporting to the General Manager, the successful
candidate will be accountable for client retention, provision of client
services and support, complete and accurate membership documentation and
financial literacy for members including Trustees’ training.
THE SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING AS KEY RESULT AREAS
• Planning for Relationship Management Operations — Amongst other areas,
researching and analysing historical trends and patterns on customer
experience, and participating in the identification and development of the
strategy and business plan.
• Developing annual, quarterly, monthly, and weekly client engagement plans
• Financial Management and Control including budget development
implementation, and review.
• Business Growth and Retention, which involves identifying and pursuing
business opportunities and leads, and the provision of superior service to
clients.
• Implementing the Client Relationship Management plan — This involves
ensuring that accurate information is passed on to clients, ensuring that
service provided to clients is in line with Service Level Agreements, managing
the communication gap, and managing client engagement initiatives.
• Developing and Executing Financial Literacy Skills and Enrichment programs
for clients and stakeholders from diverse backgrounds.
• Risk and Compliance Management – This entails identifying, preventing. and
logging all anticipated risks, monitoring routine controls in line with agreed
policies and procedures. and assessing and proposing improvements to the
control environment
• People Management from onboarding, maintenance, and termination. in liaison
with the Human Resources Business Partner.
• Business Planning for the branch – Amongst others carrying out research and
analysing trends and patterns, analysing Pension business growth, development,
and performance, for inclusion into the Company Strategic and Annual Operating
plans.
• Budget Management and Control – Covering reviewing, analysing, and
consolidating the budget for the branch, and monitoring implementation of the
approved budget as required
• Business Development and Customer Acquisition – Researching the prospective
customer base, engaging prospective and existing clients Through planned, and
monitoring regional branch achievements against set targets.
• Branch Management and Operations – Ensuring that all branch administrative
and operational services are being delivered in line with set standards.
COMPETENCES, QUALIFICATIONS, AND EXPERIENCE
• A university degree In Commerce. or Finance, Sales and Marketing, Business
Administration, or any of the Social Sciences.
• At least four (4) to six (6) years’ experience in Customer Experience
Management or related area.
• Demonstrate an unwavering commitment and ability to doing the right thing in
every
action taken.
• Demonstrate an ability to always doing what’s best for the customer.
• Ability to demonstrate a growth mindset.
• Demonstrated success in research and curriculum design and execution is
desirable but not essential.
• An outgoing personality is essential for the position
Applications together with comprehensive curriculum vitae including names and
contacts of three traceable referees must reach the address below by Friday,
26th February, 2021 either by post or email at [ vacancies@nicopensions.mw
](mailtovacancies@nicopensions.mw)
Human Resources and Administration Manager
NICO Pension Services Limited
P.O. Box 1796
BLANTYRE
Only short-listed applicants will be acknowledged
Apply Through
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Jobs in Mzuzu Malawi NICO Pension Services Limited Jobs in Mzuzu Relationship Manager Jobs in Mzuzu at NICO Pension Services Limited Relationship Manager Employment opportunities NICO Pension Services Limited
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Thursday, February 18, 2021
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