Chipatala Cha Pa Foni (CCPF) Temporary Hotline Workers (8 Positions) Jobs at VillageReach

Chipatala Cha Pa Foni (CCPF) Temporary Hotline Workers (8 Positions) latest vacancies in Malawi VillageReach Careers in Malawi Chipatala Cha Pa Foni (CCPF) Temporary Hotline Workers (8 Positions) Jobs in at VillageReach Malawi

VillageReach

POSITION: CHIPATALA CHA PA FONI (CCPF) TEMPORARY HOTLINE WORKERS (8 POSITIONS)

ABOUT VILLAGEREACH

VillageReach is an NGO that develops solutions to critical health system
challenges in low-resource environments, with an emphasis on strengthening the
“last mile” of healthcare delivery. VillageReach combines expertise across
public health, technology, and business to bring life-saving innovation – new
systems, programs and technologies – to scale and sustainability in the
world’s most underserved communities. VillageReach is headquartered in
Seattle, WA with offices located in the Malawi, Mozambique and the Democratic
Republic of Congo.

Position: Chipatala Cha Pa Foni (CCPF) Temporary Hotline Workers (8 Positions)

DESCRIPTION

Summary

Chipatala Cha Pa Foni (CCPF) is a mHealth innovation developed by VillageReach
Malawi, which offers a 24 hour toll free health service. VillageReach
transitioned CCPF to the Ministry of Health on July 1, 2019. CCPF is searching
for qualified and energetic individuals to fill the position of Temporary
Hotline Worker/Nurse (Certified health care professionals and Fluent Tumbuka
and Yao Speakers will have an added advantage). Based in Lilongwe, the
Temporary Hotline Worker/Nurse will work closely with the Hotline Supervisor
in providing relevant health information and advice to callers to address the
lack of access to timely and appropriate health information and advice that
rural communities face.

Essential Duties and Responsibilities include:

Follow a computer-based program to provide accurate, up-to-date information to
callers on general health and nutrition.
Refer callers to appropriate resources.
Conduct follow-up calls to callers who were referred for further services.
Collect accurate data about calls and callers.
Identify cases for publication.
Participate and present at weekly Hotline review meetings.
Work shifts scheduled by supervisor.
Attend regular debriefing sessions.
Report to the supervisor any hotline technical hiccups experienced and
measures already taken to resolve the issue.
Contribute to Innovative ideas that can be improved on and adopted by CCPF.
Be a team player at all times and ensure that you actively contribute to team
building.
Document any emerging issues from the callers’ interactions to facilitate
further learning.
Take an active role in improving your own performance by seriously adhering to
performance improvement practices.
Perform any other duties as assigned by the authorities within this sphere of
work.

Competencies:

The following competencies reflect both what is expected of all VillageReach
employees and of an individual in this specific role.

Interpersonal Skills: Conduct oneself with sensitivity, awareness and respect
when working with diverse groups of people, including VillageReach staff,
beneficiaries, donors and partners.
Dependability: Act at all times as a reliable and effective team player,
volunteering to help without being asked.
Initiative and Results: Proactively enhance the quality of programs, outputs,
workplace environment and relationships.
Representation: Represent VillageReach and its programs by demonstrating a
personal commitment to the mission and values of VillageReach and a sound
knowledge of the organization, its principles and its programs.
Leadership and Social Entrepreneurship: Demonstrate leadership by being a
positive example to others, a positive force programmatically and
organizationally; foster a culture of innovation.
Commitment to Learning and Growth: Demonstrate commitment to develop, acquire,
document and apply best practices in related fields, and apply solutions to
obstacles to orgamicnizational effectiveness.
Consistency: Demonstrate consistent and productive attendance and work record.

REQUIREMENTS

To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill and/or ability required. Reasonable
accommodation may be made to enable individuals with disabilities to perform
the essential functions.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Education & Experience:

At least a Diploma in Nursing and Midwifery Technician
Minimum of 2 years of relevant hands on experience
Must be registered with the Nurses and Midwives council of Malawi.
Certificates required for employment.
Fluency in English and Chichewa, Tumbuka and or Yao will be an added
advantage;
Knowledge of Microsoft Office programs.

Other Qualifications:

Demonstrated understanding of public health challenges in rural, underserved
and low-income communities, particularly in Malawi;
This position is only open to Malawi citizens.

Environment and Physical Demands

The Hotline Worker/Nurse will work in a shared office with meeting rooms
accessible for privacy and meetings.

APPLICATION INFORMATION:

The position will be based in Lilongwe, Malawi, and will report directly to
the Hotline Supervisor. Salary is aligned with the Malawi Government Salary
scale for similar positions.

This position is open as of 8 June 2020 and resumes will be reviewed on a
rolling basis up to 14 June 2020. To apply, please submit your resume and a
cover letter to:

Apply Online Now

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Email:: hrmalawi@villagereach.org

Chipatala Cha Pa Foni (CCPF) Temporary Hotline Workers (8 Positions) latest vacancies in Malawi VillageReach Careers in Malawi Chipatala Cha Pa Foni (CCPF) Temporary Hotline Workers (8 Positions) Jobs in at VillageReach Malawi

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