Jobs in Blantyre Malawi Beit Cure International Hospital Jobs in Blantyre Patient Relations Officer Jobs in Blantyre at Beit Cure International Hospital Patient Relations Officer Employment opportunities Beit Cure International Hospital
Closes*> February 15, 2021
Beit Cure International Hospital
Beit CURE International Hospital (BCIH) is a Christian mission hospital
providing free orthopedic health care for children in Beit CURE International
Hospital Malawi is a teaching hospital that specializes in treating the
orthopedic needs of children and adults. The hospital runs as a Christian
charity and margins made on adult health care help in providing free care to
the needy children of Malawi. The adult orthopedic service covers mostly the
common orthopedic conditions such as arthroscopy, total hip & knee replacement
and fracture fixation. The BCIH champions the cause of children and families
burdened with physically disabling conditions that can be corrected or
alleviated through surgical interventions. The integral mission for BCIH is
-Healing the sick and proclaiming the Kingdom of God`
The BCIH in Malawi, situated along Chipatala Avenue-off Cannery Corner in
Blantyre, is planning to resume some of its operations and services that it
had suspended is seeking the services of well qualified and competent
individuals to fill the following vacant position
PATIENT RELATIONS OFFICER (REF BCIH/21/01)
PURPOSE
The job holder reports directly to the Hospital Patient Coordinator (HPC). The
purpose of this job is to build and provide a link between the BCIHM hospital
functions. patients arid their guardians/ families. The job holder is expected
to resolve any problems that arise and act as a mediator for the health care
and treatments that are provided by the BCIHM to the patients.The primary
functions include answering enquiries, receiving feedback from patients and
their relatives on the services of the hospital. The Patient Relations Officer
(PRO) will act as a mediator and be responsible for responding to patients’
complaints and ensure that patients are provided with a positive experience
while they are being treated both efficiently and effectively. The PRO will
also ensure that complaints on orthopedic services of the hospital are handled
promptly and appropriately. In essence, the PRO creates a bridge between
hospitals and patients/families and is expected to keep patients’ rights in
mind, and act as truth patient advocate.
QUALIFICATIONS & EXPERIENCE
• Bachelor’s Degree in Nursing/Health Management! Marketing/Commerce or a
related field;
• At least 3 years’ experience in dealing with public/ providing customer
service; and,
• Patient Relationship Management will be considered as an asset.
KEY COMPETENCIES
• Customer Care and Relations acumen,
• Computer skills in word-processing and database management;
• Confidentiality, tact and discretion when dealing with people;
• Strong interpersonal & Communication skills; and,
• Ability to perform as a team member.
Individuals who are interested to join Beit Cure International Hospital –
Malawi and meeting the above requirements are requested to send their
application letters including a detailed Curriculum Vitae containing contact
details of three traceable referees to
The Human Resources Officer
Beit Cure International Hospital,
off Chipatala Avenue
P.O Box 31236,
Chichiri,
Blantyre 3.
Email recruitment.malawi@cureinternational.org
The application letters must reach the Human Resources Officer not later than
February, 15th, 2021, 1630hrs
Only shortlisted candidates will be acknowledged and invited for interviews.
BCIH is an equal opportunity employer
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Jobs in Blantyre Malawi Beit Cure International Hospital Jobs in Blantyre Patient Relations Officer Jobs in Blantyre at Beit Cure International Hospital Patient Relations Officer Employment opportunities Beit Cure International Hospital
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