Jobs in Dedza at Grant Thornton Consulting Limited

Jobs in Dedza Malawi Grant Thornton Consulting Limited Jobs in Dedza Station Officer Jobs in Dedza at Grant Thornton Consulting Limited Station Officer Employment opportunities Grant Thornton Consulting Limited

Closes*> April 9, 2021

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Grant Thornton Consulting Limited

We have been retained by our client Roads Fund Administration*> to carry out
an executive search for suitably qualifying persons to fill the various
positions which are tenable within the organization and as detailed below. We
are inviting interested and qualifying candidates to submit their applications
not later than 9th April, 2021, to the address below.

Only shortlisted candidates will be acknowledged.

Station Officer (1)*>
Location Dedza

#### Position purpose

The Station officer who is also known as (Senior Toll Collector or Toll Gate
Supervisor) will be reporting to the Director of Finance. The position will be
responsible for daily operational aspects of the toll gate and will support
the daily activities associated with customer service. The position will
provide leadership for toll collectors and will evaluate all assigned
personnel and ensure adherence to all policies and procedures. The position
will monitor all toll operations functionality by gathering pertinent data;
identifying and evaluating options; and recommending a course of action. The
position will resolve issues, concerns, and customer disputes under
management’s direction.

#### Key Duties and Responsibilities

a) Supervise daily toll gate operations while working a 24×7 schedule, handle
collector call outs to maintain proper lane coverage, and coordinate toll gate
activity with other departments as needed;

b) Actively monitor all toll operations functions throughout the assigned
shift;

c) Provide the highest level of customer service and professionalism at all
times;

d) Ensure that security is adequate Required Knowledge, Skills and Abilities

a) Detailed knowledge of collection practices and procedures (i.e. cash and
electronic collection operations) including reports and system monitoring
devises;

b) Working knowledge of customer service operations;

c) Ability to provide effective leadership to a diverse workforce in a
challenging 24/7 operation;

d) Ability to handle multiple tasks in a fast-paced environment while
maintaining an attitude of composure;

e) Demonstrated problem solving skills and ability to exercise judgement
within generally defined practices and policies;
f) Good computer skills including knowledge of basic Microsoft Windows
programs (word, excel, etc);

g) Effective oral and written communication skills;

h) Ability to handle confidential information;

i) Ability to provide superior customer service with high level of integrity.

#### Required Qualifications and experience

> Bachelor’s Degree in Accounting, Business Administration or related field;
> Five (5) years relevant work experience (at a call centre/ customer service)
> Supervisory or management experience.

#### Mode of application

Candidates should submit their applications enclosing an up to date CV and
copies of academic and professional certificates to the address below

Executive Placements – RFA
Grant Thornton Consulting Limited
MASM House
P.O. Box 508
BLANTYRE.

Email [ mw-fmrecruitment@mw.gt.com ](mailtomw-fmrecruitment@mw.gt.com)

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Jobs in Dedza Malawi Grant Thornton Consulting Limited Jobs in Dedza Station Officer Jobs in Dedza at Grant Thornton Consulting Limited Station Officer Employment opportunities Grant Thornton Consulting Limited

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Brown Alex Tuesday, April 6, 2021 Jobs in Grant Thornton Consulting Limited Malawi latest vacancies in Dedza