Jobs in Lilongwe Malawi Lighthouse Trust Jobs in Lilongwe Client Support Service Call Operator Jobs in Lilongwe at Lighthouse Trust Client Support Service Call Operator Employment opportunities Lighthouse Trust
Closes*> March 5, 2021
Lighthouse Trust
Lighthouse Trust is a registered Public Trust established to manage Centres of
Excellence (CoEs) and provide leverage for leadership and delivery of
integrated HIV prevention, treatment, care, and support services in Malawi.
Lighthouse has been involved in the development of locally applicable HIV care
and treatment models. It is strategically positioned in Malawi’s national HIV
response due to its close collaboration with the Ministry of Health (MoH).
The Lighthouse in close coordination with MoH provides integrated services at
Kamuzu Central Hospital, Bwaila Hospital and some health facilities in urban
and rural areas in Lilongwe, Queen Elizabeth Central Hospital in Blantyre,
Zomba Central Hospital and District Support Program (DSP) for Northern region
districts including Ntchisi district. Its strategic approach focus on client-
centred care based on four goals which are
Goal 1 Service delivery to enhance high-quality, integrated HIV Prevention,
treatment, care and support services for adults and children
Goal 2 Model interventions and operations research to develop, pilot,
evaluate, and disseminate innovative programs and policies across the
continuum of prevention, treatment, care and support for HIV infection and its
co-morbidities, both infectious and non-infectious.
Goal 3 Quality management to ensure that all patients at LH clinics and all
supported sites are receiving quality health care and services as recommended
the MOH and other health development partners by
utilizing quality improvement (QI) methodologies in a multidisciplinary team
approach.
Goal 4 Capacity strengthening to build and strengthen healthcare capacity
for high quality HIV prevention, treatment, care and support services
Lighthouse Trust, with support from the United States of America President’s
Plan for AIDS Relief (PEPFAR) through a Cooperative Agreement with Centres for
Disease Control and Prevention (CDC), has two grants to operate Centers of
Excellence for Comprehensive Integrated HIV Care and Treatment Services in
Lilongwe (Grant #NU2GGH002131) and also to achieve HIV Epidemic Control
through scaling up of Quality Testing, Care and Treatment in sites outside
Lilongwe (Grant # NU2GGH002003).
Through these grants Lighthouse wishes to recruit highly qualified and
experienced persons to fill the following position in order to achieve the
above mentioned goals
CLIENT SUPPORT SERVICE CALL OPERATOR
Position Title Client Support Service Call Operator (Quote Ref # CSSCO 1)
Reports to Public Relations Officer
Team Client Support Service
Location Lighthouse Trust, Lilongwe
Purpose of the Position*>
The Client Support Service Call Operators will provide a range of over-the-
phone (OTP) services among which include answering customers’ questions and
addressing their complaints, as well as providing guidance for certain
Lighthouse integrated HIV services.
Responsibilities (which include, but are not limited to)
> Assist clients in resolving issues with provided services.
> Interview clients during telephone calls to obtain information useful in providing effective solutions
> Maintain records of inquiries or complaints as well as logs of interaction with clients
> Manage inbound calls to ensure effective and timely resolution of client issues
> Inspect work equipment to verify they are in good working order, then also notify technicians in case of a malfunction
> Calm angry or frustrated clients/patients and ensure their challenges or issues are addressed properly
> Go the extra mile to build and maintain positive trust relationship with clients
> Escalate complex issues to designated departments for proper resolution.
Essential Academic Qualifications*>
MSCE required and
Certificate in HIV Management or equivalent
Experience, Skills and Competencies*>
Strong problem solving and critical thinking skills
Able to operate computer and IT equipment such as switchboards, headset etc.
Fluency in both Chichewa and English
Strong interpersonal communication skills verbal, written, as well as
listening
Excellent organizational skills
Demonstrable customer service skills
Experience as Receptionist is an added advantage.
Application Procedure*>
Eligible candidates meeting the required qualifications and experience should
send applications with cover letter, detailed Curriculum Vitae (CV), copies of
Certificates, names, addresses and telephone numbers of three traceable
referees. Please clearly quote the reference number on the outside of the
envelope.
Applications should be received not later than 5th March, 2021 to the
following address
The Executive Director
Lighthouse Trust
Kamuzu Central Hospital
P O BOX 106
LILONGWE
Or email to [ recruitment@lighthouse.org.mw
](mailtorecruitment@lighthouse.org.mw)
NOTE Those currently employed by the Government are not eligible to apply for
any position above.
Only those shortlisted candidates will be communicated.
Apply Through
style="displayblock"
URL Link to Apply
Jobs in Lilongwe Malawi Lighthouse Trust Jobs in Lilongwe Client Support Service Call Operator Jobs in Lilongwe at Lighthouse Trust Client Support Service Call Operator Employment opportunities Lighthouse Trust
For more jobs in Malawi visit careersmalawi.blogspot.com
Monday, March 1, 2021
Jobs in Lighthouse Trust Malawi
latest vacancies in Lilongwe
0 Response to Client Support Service Call Operator Jobs at Lighthouse Trust
Post a Comment